Terms & Conditions/Shipping Policies

Effective Date: 08/01/2023

Welcome to Freeze Dried Sweets USA (“we,” “us,” or “our”). By accessing or using our website, https://freezedriedsweetsusa.com/ (“Website”), you agree to comply with and be bound by the following terms and conditions:

1. Product Orders and Payment

  • All orders placed through our Website are subject to acceptance. We reserve the right to refuse or cancel an order at any time for any reason, including but not limited to product availability, inaccuracies in pricing, or potential fraudulent activity.
  • Payment for orders is processed securely through our designated payment gateway. By placing an order, you confirm that you are authorized to use the payment method provided.

2. Shipping Policy

  • We strive to process and ship orders promptly. Shipping times may vary based on your location and product availability.
  • Once an order is shipped, you will receive a shipping confirmation email containing tracking information, if applicable.

3. Returns and Refunds

  • We do not accept returns or offer refunds on any products unless the item received is damaged or defective.
  • If you receive a damaged or defective product, please contact our customer support within 15 days of receiving your order. We may request photographic evidence of the issue to process your claim.

4. Customer Support

  • For any inquiries, issues, or assistance, please contact our customer support team at support@freezedriedsweetsusa.com. We are here to help address your concerns and provide necessary assistance.

5. Intellectual Property

  • All content on our Website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Freeze Dried Sweets USA and is protected by applicable intellectual property laws.

6. Limitation of Liability

  • In no event shall Freeze Dried Sweets USA be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or Website.

7. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United States of America and the state of Wisconsin, without regard to its conflict of law principles.

8. Changes to Terms and Conditions

  • We reserve the right to update these terms and conditions as needed. Any changes will be effective upon posting on our Website.